Policies

For Order Inquires
Customer Service:
M-F 10:00 a.m. - 9:00 p.m.
Omaha – (402) 502-5650 Ext. 1417
Lincoln – (402) 467-1450

For Damage or Exchanges
Customer Care Department:
M-F 10:00 a.m. - 5:00 p.m.
Omaha – (402) 502-5650 Ext 1502
Lincoln – (402) 467-1450

ORDER POLICY

  • ORDERED ITEMS allow 6-8 weeks for delivery of ordered items. 7 Day Furniture cannot guarantee the actual delivery date of ordered merchandise.  Any ETA given my any employee of 7 Day Furniture is strictly an ESTIMATE.  Note:  Some manufacturers may take up to 8 weeks to arrive.
  • ORDER CANCELLATION within 8 weeks of the order date will result in forfeiture of any money down as the items have already been ordered from the manufacturer and paid for by 7 Day Furniture. After 8 weeks you may receive a full refund.
  • SPECIAL ORDERS require a 25% down payment that is non-refundable if the order is canceled for any reason. There is no guarantee of arrival date by the seller on special order items.  Arrival time could exceed 8 weeks.
  • ESTIMATED TIMES OF ARRIVAL (ETA) when given, are what is estimated by the manufacturer, and are not to be considered a guarantee.  When requesting an ETA please allow 48-72 hours for a response.

LAYAWAY POLICY

  • DOWN PAYMENT of 25% of the purchase price and a minimum purchase of $100 is required. Once a Layaway contract is signed, there are no exchanges, refunds, cancellations or other changes to the contract. Once a Layaway is paid in full the items can be returned for in-store credit or a 30% restock fee within 24hrs.
  • BALANCE DUE must be paid in full within the contracted period. There are no extensions of layaways.
  • FORFEITURE of all money down will occur if the balance due is not paid by the due date. This money is non-refundable.  The merchandise will be returned to stock and resold.
  • CANCELLATION of a layaway for any reason will result in a forfeiture of all money down.

RETURN POLICY

  • WITHIN 24 HOURS of a purchase, new merchandise may be returned for an in-store credit only. Returned items must be in the original packaging, undamaged, and unassembled for a full refund. There are NO RETURNS of used or clearance items under any circumstance.
  • DELIVERY FEES & WARRANTY PLANS are non-refundable at any time.
  • FLOOR MODEL CLEARANCES are sold “As-Is No Warranty” and are non-refundable.  It is the customer’s responsibility to inspect and decide whether to purchase the item as ALL SALES ARE FINAL and there are no manufacture warranties.
  • USED ITEMS are sold “As-Is No Warranty” and are non-refundable. ALL SALES ARE FINAL.
  • MANUFACTURER’S WARRANTY applies to NEW NON-CLEARANCE merchandise only. 7 Day Furniture DOES NOT warranty furniture as we do not manufacture it.  Items will be repaired or replaced at the discretion of the manufacturer.
  • REFUNDS are issued only for merchandise which meet the above guidelines.  If you purchase with cash or a check, you will receive a refund check. If you purchase with a check the refund will be processed once the check is cleared any returned checks will be assessed a $35 return fee.  Credit card refunds are immediate. Financed refunds will be sent directly to the finance company.
  • RETURNED CHECKS will be assessed a $35 Return Check Fee.
  • RESTOCK/CANCELLATION FEES apply to any and all returns that do not fall within the guidelines specified above including the Layaway policy.  Regardless if the item has been picked up or not if it is cancelled after having been reserved and paid in full the customer can have full in-store credit, or pay a 20% restock fee within 2 weeks of purchase as long as the item has been unopened.  After 2 weeks the restock fee will be raised to 40% or in-store credit minus a 20% restock fee.  After 4 weeks no returns of any kind will be accepted.  If the items are removed from the store and opened the customer can pay a 40% restock fee within 2 weeks as long as there is no damage or take in-store credit minus a 20% restock fee.  After 2 weeks no returns of opened merchandise will be accepted.