Skip to Main Content
locations

Policies

ORDER POLICY

  • ORDERED ITEMS allow 6-8 weeks for delivery of ordered items. 7 Day Furniture cannot guarantee the actual delivery date of ordered merchandise.  Any ETA given by any employee of 7 Day Furniture and Mattress Store is strictly an ESTIMATE. 

  • ORDER CANCELLATION within 8 weeks of the order date will result in forfeiture of any money down as the items have already been ordered from the manufacturer and paid for by 7 Day Furniture and Mattress Store. After 8 weeks you may receive a full refund.

  • SPECIAL ORDERS require a 25% down payment that is non-refundable if the order is canceled for any reason. There is no guarantee of arrival date by the seller on special order items.  Arrival time could exceed 8 weeks.

  • ESTIMATED TIMES OF ARRIVAL (ETA) when given, are what is estimated by the manufacturer, and are NOT a guarantee. 

Layaway Policy

  • DOWN PAYMENT Once a Layaway contract is signed, there are no exchanges, refunds, cancellations or other changes to the contract. Once a Layaway is paid in full the items can be returned for in-store credit or a 30% restock fee within 24 hours.

  • BALANCE DUE must be paid in full within the contracted period. There are no extensions of layaways.

  • FORFEITURE of all money down will occur if the balance due is not paid by the due date. This money is non-refundable.  The merchandise will be returned to stock and resold.

  • CANCELLATION of a layaway for any reason will result in a forfeiture of all money down.

Return Policy

  • WITHIN 24 HOURS of a purchase, new merchandise may be returned for an in-store credit only. Returned items must be in the original packaging, undamaged, and unassembled for a full refund. There are NO RETURNS of used or clearance items under any circumstance.

  • DELIVERY FEES & WARRANTY PLANS are non-refundable at any time.

  • FLOOR MODEL CLEARANCES are sold “As-Is No Warranty” and are non-refundable.  It is the customer’s responsibility to inspect and decide whether to purchase the item as ALL SALES ARE FINAL and there are no manufacturer warranties.

  • USED ITEMS are sold “As-Is No Warranty” and are non-refundable. ALL SALES ARE FINAL.

  • MANUFACTURER’S WARRANTY applies to NEW NON-CLEARANCE merchandise only. 7-Day Furniture DOES NOT warranty furniture as we do not manufacture it. Items will be repaired or replaced at the discretion of the manufacturer.

  • VALUE MANUFACTURED - All items are produced in mass quantities and as a result have minor imperfections. These may include finish blemishes, slight color variations, or fitting flaws. 7 Day Furniture cannot provide refunds, exchanges, or repairs due to manufacturer's imperfections. However, manufacturers' warranties still apply.

  • REFUNDS are issued only for merchandise that meet the above guidelines. If you purchase with cash or a check, you will receive a refund check. If you purchase with a check the refund will be processed once the check is cleared any returned checks will be assessed a $35 return fee.  Credit card refunds are immediate. Financed refunds will be sent directly to the finance company.

  • RETURNED CHECKS will be assessed a $35 Return Check Fee.

  • RESTOCK/CANCELLATION FEES apply to any and all returns that do not fall within the guidelines specified above including the Layaway policy.  Regardless if the item has been picked up or not if it is canceled after having been reserved and paid in full the customer can have full in-store credit, or pay a 20% restock fee within 2 weeks of purchase as long as the item has been unopened.  After 2 weeks the restocking fee will be raised to 40% or in-store credit minus a 20% restocking fee.  After 4 weeks no returns of any kind will be accepted.  If the items are removed from the store and opened the customer can pay a 40% to restock fee within 2 weeks as long as there is no damage or take in-store credit minus a 20% restock fee.  After 2 weeks no returns of opened merchandise will be accepted.

delivery and customer pick-up policy

If the customer purchases items that do not fit into their home they will be allowed to re-select new items for the same price or more, or pay a restock fee of 20%. If there is damage done to the items 7 Day may refuse to take them back or may charge a higher restock fee up to 50%. The delivery fee is NON-REFUNDABLE and the customer will need to pay another delivery fee if they choose to have their merchandise delivered again.

  • INSPECTION OF MERCHANDISE is the responsibility of the customer no matter if the customer is picking up the items or they are delivered. Notification of any problems must be reported to the Customer Care Supervisor within 24 hours of delivery or pickup. Inspection of merchandise before you leave the premises is strongly recommended. Merchandise picked up is at your own risk.

  • DELIVERY SERVICES are non-refundable. ASSEMBLY OF ITEMS IS NOT INCLUDED. Delivery Fee applies to ONE delivery only. If all items are not available at your chosen time of delivery, you can either pick up the remaining items when they become available or pay a second delivery charge. If the customer is not home within the delivery time frame when the crew arrives they will be required to pay another delivery fee.

  • VEHICLE DAMAGE while loading merchandise is not the responsibility of 7 Day furniture.

  • TYING DOWN of merchandise is the customer's responsibility. 7 Day furniture is not liable for any damage to items not properly secured to a vehicle, or damage caused to the vehicle or personal property from unsecured items.

  • HOLDING OF MERCHANDISE will not exceed a period of 2 weeks of being paid in full or having a completed finance contract. Any merchandise held longer than 2 weeks will be assessed a $50/week storage fee.